The Development Programme for The Newly Appointed Personal Assistant

An essential skill developing training programme designed to maximise the impact and contribution that newly appointed personal assistants make in business.

Course Overview

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This course can also be delivered in-house and tailored to meet the specific needs of your organisation. Click here for more information.

Quite simply, this is the only structured programme that has been formulated specifically for the newly appointed PA’s and executive secretaries that deals with the practical skills of the role in an applied business context. Business focused examples, case studies, and practical sessions will help to reinforce your learning and enable you to transfer these skills upon your return to the workplace with outstanding results.

THIS COURSE WILL ENABLE YOU TO:

Become a better communicator and will learn practical strategies for building rapport and relationships throughout your organisation
Learn to project a confident and professional image – even when under stress
Learn how to prioritise effectively and manage the multiple demands on your time
Learn how to maximise the contribution you make to the success of your manager and your business unit
Learn how to manager you boss more effectively
Learn how you can support your manager in ensuring they achieve their business objectives
Learn how to raise you profile and visibility within the organisation so that you are recognised and rewarded for the valuable contribution you make

WHO SHOULD ATTEND

The course is essential for all PA’s and secretaries who have received little formal training and who want to achieve better professional results by becoming more effective in all aspects of their work. It is particularly useful for those who feel that they need to enhance certain aspects of their work which they feel may be a week area and boost their career by becoming more motivated and directed in their approach to their professional career.

Booking Information

Dates	Prices	Book This Course	Discount
18 - 19 Nov 2010	£ 995		-

This course will be held on the above listed dates in central London. For more information about venue please click here.

Programme Details

IDENTIFYING THE KEY SKILLS NEEDED TO BE AN EXCEPTIONAL SECRETARY / PA

Why has influence evolved into a key skill for secretaries and personal assistants in today’s workplace?
How the effective use of influence will make for a more effective working environment
Why you need to be able to influence up and across your organisation
Your ability to influence effectively will have a impact on the performance of others

TIME MANAGEMENT TECHNIQUES FOR BUSY PAs

Scheduling and managing busy workloads
How to effectively deal with the multitude of demands on your time
Organisational planning for you and your manager
Recognising the common time stealers
Successfully managing multiple managers and reporting lines
Understanding the basic tools of successful project management
Developing a workable and flexible prioritisation strategy

HANDLING WORK PRESSURES WITH CONFIDENCE

The importance of maintaining control
Why you must learn to say “no” assertively
How to adopt a positive “can do” attitude

HOW TO EFFECTIVELY MANAGE YOUR MANAGER

Understanding and meeting each others’ expectations for success
Establishing the ground rules for performance
- Getting your manager to communicate their needs and requirements
- Making sure your boss understands what you need in order to your job effectively
Identifying what you need to do in order to become invaluable to your manager
- Key problem solving strategies
- Taking the initiative
- Making good decisions
Developing effective processes to ensure efficiency in your work
Coping with difficult demands from above
Helping your manager to achieve their performance goals
- Anticipating their needs
- Screening calls
- Preventing interruptions
- Intelligent diary management

PROJECTING A PROFESSIONAL AND CONFIDENT IMAGE

The secrets of “desk management”
Maximising your personal image
The dynamics of business and professional etiquette

RELATIONSHIP MANAGEMENT

Understanding the importance of projecting professionalism
- Internally
- Externally
Clarifying the expectations of your manager in terms of professional conduct
Meeting and greeting visitors and clients
Networking through your organisation
Establishing productive working relationships with key people in the organisation

BUILDING RELATIONSHIPS THROUGH EFFECTIVE COMMUNICATION

Understanding the importance of effective communication
Recognising the different communication styles of others
Overcoming the common obstacles to effective communication
Understanding how to best communicate with the different personality types you work with
Recognising the team roles you play within the team (Belbin)
Establishing essential support links
How to successfully build rapport with the key team players
Dealing with difficult people
- Minimising conflict
- Moving from negative situations to positive situations
How to communicate effective in one-to-one and team settings

MAXIMISING YOUR ROLE WITHIN MEETINGS

Understanding your role in key meetings
Organisation and logistics
Getting the right people in the right place at the right time
Clarifying agenda and objectives with key contributors
Making notes and summaries
Contributing your views and ideas to management
Taking “Action” on action points

RAISING YOUR PERSONAL PROFILE AND VISIBILITY

Speak up with confidence at meetings
Knowing that your ideas are valuable
Volunteering for additional projects
Becoming action orientated
Making an commitment to continuous improvement

GOAL SETTING FOR PERSONAL ASSISTANTS

Identifying career and personal goals
Making decisions based on a positive choice
Using 9 key criteria to help you clarify and achieve your goals

Course Leader

Heather Dallas now runs her own business after eleven years as a senior training manager within Deloitte & Touche where she managed a team of 15 people and designed and delivered courses for external clients as well as the UK and global firm. Heather is a qualified Neuro Linguistic Programming Master Practitioner as well as a qualified NLP Global Trainer and Consultant. She is a Team Learning System consultant which is a leading edge team diagnostic tool. Heather has an enthusiastic and approachable delivery style and incorporates a balanced mixture of theory, reflection and activity according to the needs and learning styles of the audience. Heather delivers a wide range of training programmes specifically designed for secretaries and PAs and she is a much sought after speaker and Chairperson leading industry conferences. She currently trains and facilitates events for leading organisations such as NOP, Accenture, GlaxoSmithKline, Water UK, Unilever, Aspen Recruitment, Eunite, Investors’ Compensation Scheme, The Irish Stock Exchange, AstraZeneca and The Irish Women’s network and still works closely with Deloitte & Touche on various UK and global training projects.