What is a VIP code?
It helps us identify how you heard about us and usually is a combination of letters or letters and numbers. If you haven't got one, don't worry! Not everyone has.

How do you know if your booking has been received?
We will confirm your booking within 4 working days by sending an invoice (please inform us when booking if address is different). A confirmation letter is sent out after all bookings, although delegates on residential courses receive a letter closer to the course date.

How do I pay?
You can pay by bank transfer, credit card and by cheque. Payments must be received at least 4 weeks prior to the event date. Late registrations must provide a credit card as a way of a guarantee until payment is received. Please quote our invoice numbers when making payments.

By Bank Transfer
GBP to: Natwest Bank, 25 High Street, Colchester, Essex, CO1 1DG  
Account name: Informa UK Ltd; Account No: 01825550; Sort Code: 60-06-06; IBAN: GB25NWBK60060601825550; Swift Address: NWBKGB2L        

EUR to: GBP to: Natwest Bank, 25 High Street, Colchester, Essex, CO1 1DG  
Account Name: Informa UK Ltd; Account No: 06880185; Sort Code: 60-72-11; IBAN No: GB08NWBK60721106880185; Swift Address: NWBKGB2L

By Credit Card
MasterCard, Visa, American Express & Diners Club. You must supply Name of cardholder; Card Number; Card Expiry date; CVV Number (3 digit code on reverse of card/4 digit code on front of AMEX card); Address card registered to.

Note - to ensure we provide the highest level of security for your credit card details we are unable to accept such payments via email or fax which ensures that these details are never stored on our network. To make payment by credit card please register online via our secure payments website or call our customer service team on +44(0)20 7017 7195.

By Cheque
To be made payable in GBP or EURO to IIR Ltd and sent with a copy of your invoice to: Informa UK Ltd, Customer Services, Sheepen Place, Colchester, Essex, CO3 3LP, UK

What happens if you have to cancel?
The following charges will apply for written notice received: 30+ days before the course: 10%
15-30 days before the course: 50%, 1-15 days before the course: 100%

In the unfortunate event that a course is cancelled, IIRMD is not liable for any costs incurred by participants in connection with the course.

Transfers
The following charges will apply for written notice received:
30+ days before the course: free of charge
15-30 days before the course: 10%, 1-15 days before the course: 100%

* Please note residential courses have a different policy.  Please refer to the back page of the relevant brochure.

What is the timetable?
You are welcome to arrive on day one of the course from 8.30am. Courses start promptly at 9.00am and finish at approximately 5.00pm. (unless we notify you of a change in timing).

Where will the course take place?
All non-residential courses are held in central London. The venue will be confirmed on booking. The majority of our courses will be held at our Training Centre, Bentima House. Our residential courses are held at Wotton House in Surrey. Find out more.

Will I get a qualification at the end of the course?
You will receive a certificate of attendance which you can use to claim CPD points. IIRMD issues certificates in association with George Washington University although it is not a specific qualification.

Hotels near Bentima House, Old Street
There are a number of hotels within a short distance of our training centre, some of which we have agreed special rates with.  Click for more information: Full Hotel List and Special Rates.

What if my company is VAT exempt?
Conference and training fees remain subject to VAT where they take place. Anyone who wishes to undertake training in the UK is subject to 20% VAT. HMRC in the UK have issued a Business Brief that can be found at http://www.hmrc.gov.uk/briefs/vat/brief5210.htm

Unless you have a VAT exemption certificate from your local tax authorities, we are unable to issue you an invoice without any VAT.

How can I claim back VAT?
Companies travelling to events overseas can reclaim the foreign VAT on event expenses*. You can register to reclaim your foreign VAT: Web: www.eventrefunds.com/iirex; Phone: +353 1 878 3361; Fax: +353 1 878 3382; Email: vat@eventrefunds.com. *Terms & Conditions Apply

What if I need a visa to attend?
We are happy to supply you with an invitation letter providing payment has been received. Unfortunately we are unable to issue a letter without payment as company policy dictates that they are processed only when payment has been received. You need to apply under a "student visitor visa" for IIRMD training courses in London. For more information you can go to the UK borders agencies website:
http://www.ukba.homeoffice.gov.uk/visitingtheuk/businessandspecialvisitors/. IIRMD cannot be held responsible for the refusal to grant a visa, and in such circumstances, the normal cancellation and transfer charges will apply.

Disability Policy
We endeavour to make our courses as fully accessible as we can to those with disabilities or special needs (such as issues relating to mobility, impairment of hearing, vision or speech) and ensure that that the provision of our courses (including the event facilities) comply with all applicable equality legislation.

To enable us to provide assistance where we are reasonably able to do so, delegates need to notify us of any special requirement. So please contact us at +44 (0)20 7017 7195 or bookings-hotline@iir-conferences.com in good time before the course if you have any special requirements and we will do all we can to help. For example, we are happy to supply the learning materials prior to the event if this would assist in the case of relevant disability. Additionally, we are happy for you to bring guide dogs, signers or interpreters if this is necessary. However please note that our courses are taught in English and a sufficient level of English is assumed. Unfortunately due to course dynamics we can’t have language interpreters present at our courses.

Please click here for our Public Training Delegate Terms and Conditions.