Mastering The Art of Effective Communication

Enhance your existing potential by developing the essential communication skills necessary to convey your message with confidence while still gaining the respect and understanding of others.

Course Overview

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This course can also be delivered in-house and tailored to meet the specific needs of your organisation. Click here for more information.

You know your job, you're good at it, and you even feel you get on well with people and yet do you still struggle to convey your message effectively at times? The reason for this is none of us are born with the ability to communicate successfully in every situation. We are not always fully equipped to deal with situations such as: difficult people, large groups, or people of a higher status than ourselves. These scenarios can leave us feeling frustrated: coming across inarticulate, without the relevant knowledge or even at times lost for words. The key is to have the skills to help us when we feel this way and, believe it or not, these skills can be taught and therefore learned enabling us to face any communication situation with confidence.

Exceptional communication is more relevant today than ever before, with more and more emphasis on people and team interaction within business. Communications training has before now been overlooked as part of one's personal development plan but is currently often regarded as being the most useful training you can receive in your professional career. So there is no reason to wait, attend the next available date and start gaining from our expert's knowledge as soon as possible!

WHEN YOU RETURN TO WORK YOU WILL HAVE:

An increased self-awareness through critical self-analysis
An insight into your preferred communication style in all scenarios
Active listening skills to enhance rapport
A number of questioning techniques from a comprehensive tool box
An understanding of how to read and react to the communication styles of those around you
The ability to give negative feedback positively!

THIS COURSE WILL ENABLE YOU TO LEARN:

How attitude and behaviour can dramatically influence you and others
The best way to prepare yourself for successful communication How to utilise your visual, vocal and verbal assets
Sophisticated active listening and questioning techniques
How to tailor your communication style when dealing with different types of people
The keys to communicating constructive criticism successfully
How to assert yourself effectively and appropriately in a conflict situation

WHO SHOULD ATTEND

This course has no bounds! Regardless of what profession you are in or what level you are within your business, this course is designed for anyone who feels they want to enhance their communication skills, deliver their message more clearly and gain a better understanding of others.

Booking Information

Dates	Prices	Book This Course	Discount
25 - 26 Nov 2010	£ 995		-

This course will be held on the above listed dates in central London. For more information about venue please click here.

Programme Details

"Effective communication is now widely recognised as one of the most crucial elements to all personal and business success today"

UNDERSTANDING ATTITUDE & SELF AWARENESS

Behaviour and how it helps or hinders communication
Attitudes and how they influence behaviour
Changing negative to positive thinking
The self-talk and perception cycles
The value of openness and teamworking
Understanding your communicating strengths and weaknesses

THE IMPORTANCE OF KNOWLEDGE & PREPARATION IN EFFECTIVE COMMUNICATION

When good communication requires preparation
Clarifying your aim and that of others
Structural and agenda elements; primacy and recency
The value of visuals and written support
A checklist for the right content

UTILISING VISUAL ASSETS

Appearance sets the scene
Touch and what it conveys
Proximity and choosing the right zone
The facial force-field
The most used and least understood language
Helpful and unhelpful mannerisms

MAXIMISING YOUR VOCAL ASSETS

Energy and enthusiasm and the link with pitch
Authority and the link with power
Confidence and the link with speed
Transparency and the link with pausing
Matching pace to gain rapport

HARNESSING YOUR VERBAL ASSETS

Clarity and the positioning of ideas
Talking versus listening
Statement or question: push or pull?
The power of language, examples and anecdotes
The value of humour
When to repeat to reinforce

DEVELOPING A DYNAMIC LISTENING AND QUESTIONING FRAMEWORK

Adapting your communicating style in response to others
Encouraging the speaker psychologically and physically
What creates rapport or derails communication
The questioning toolbox
Checking understanding
Handling difficult questions

SELECTING THE RIGHT MEDIUM TO MAXIMISE COMMUNICATION

One to one situations
Communicating effectively in formal or informal situations
Dynamics and issues of group size in meetings
The value of mixed media: spoken (face to face/phone) and written
Video or telephone conferencing ingredients

GETTING TO GRIPS WITH 360º COMMUNICATION

Communicating and influencing upwards
Levelling with colleagues and peers
Communicating with the team
Working with the customer
The value of regular communication

GIVING & RECEIVING CONSTRUCTIVE FEEDBACK

Recognition and catching people doing things right
Positive, negative or zero strokes
Giving negative feedback positively
The 10 step model
Receiving feedback for development

A FRAMEWORK FOR CONFLICT RESOLUTION

The need for two-way assertiveness
Analysing the source of the problem
Who takes the first step?
Modelling behaviour and learning from others
Handling difficult behaviours
Mediation as an option

Course Leader

This course will be led by either Mark Campbell or John Nettlefold

Mark Campbell brings his expertise as a successful senior manager working internationally, together with over 15 years' practical experience delivering training and development programmes for senior managers in a range of organisations including American Express, L'Oreal, Texas Instruments, Vodafone, Cadbury Schweppes, City of Westminster and ICI.

Since 1985 Mark has been responsible for a range of performance management and communication skills programmes for a leading business training consultancy which focuses on linking management theory and practice. His training is highly participative, fun as well as factual, and focuses on addressing the needs of the individual through frequent and constructive feedback. The bottom line is clearly identified as the critical factor in addressing management development needs, appreciating that what individuals do, and don't do, on a day-to-day basis determines their results and the success of the organisation.

John Nettlefold brings his expertise as a successful manager working internationally, together with over 14 years' practical experience delivering training and development programmes for a wide variety of leading organisations. Since 1988 he has been responsible for a range of performance management and communication skills programmes for a leading business training consultancy. His training is highly participative, practical and fun, and focuses on address the needs of the individual through frequent and constructive feedback and coaching. John currently specialises in Personal Effectiveness, Time & Priority Management, Presentation Skills, Interpersonal Skills and Dynamic Reading Skills.