Management and Business Skills for PAs and Senior Secretaries

Management and Business Skills is designed for experienced professional PAs, management assistants, administrators and office managers in financial, legal and other large organisations with responsibility for effectively managing pressurised workloads.

Course Overview

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This course can also be delivered in-house and tailored to meet the specific needs of your organisation. Click here for more information.

Further your understanding of your organisation's dynamics and goals, and develop essential people management skills to help you shoulder increased management responsibilities.

develop your own personal management style
increase productivity and support your organisation's wider aims
lead, motivate and delegate effectively and give appropriate feedback
refine your influencing and negotiating skills
increase your job satisfaction and sell yourself, your strengths and your potential
improve your effectiveness as a member of your organisation's top management team

THIS COURSE WILL ENABLE YOU TO:

Understand your organisation's dynamics and goals
Exploit your personal power to get the job done
Develop your own personal leadership style
Managing heavy workloads and balance multiple priorities
Foster productive teamworking
Effectively manage your colleagues
Reinforce your influencing skills
Apply a structured approach to solving problems
Plan and manage small projects
Enhance your ability to self-manage and sustain your own motivation levels
Network and share ideas and experiences with others in a similar role to yourself

WHO SHOULD ATTEND

Experienced professional PAs, management assistants, administrators and office managers in financial, legal and other large organisations with responsibility for effectively managing pressurised workloads and who would like to enhance their contribution to their organisation through developing their strengths and increasing their management responsibilities.

Booking Information

Dates	Prices	Book This Course	Discount
07 - 08 Mar 2012	£ 995		-
06 - 07 Sep 2012	£ 995		-

This course will be held on the above listed dates in central London. For more information about venue please click here.

Programme Details

DAY 1

UNDERSTANDING ORGANISATIONAL CULTURE AND STRATEGY

Understanding organisational trends and the changing business environment
Differentiating between big picture thinking and operational detail
Identifying your organisation's strategic priorities and the 4 types of stakeholders
Take stock of where you are now in terms of organisational mission, vision and values

RISING TO THE CHALLENGES OF MANAGEMENT

Working more effectively in a top management team
Understanding the need for management to balance the needs of the overall business, the productivity of the teams and individuals
Thinking like a manager: planning for the future and taking the initiative
Understanding what motivates people and realistically meeting the different motivation levels

MANAGING YOUR TEAM

Monitoring and managing the performance of others
Encouraging effective team working to work towards common goals
Recognising your natural role within a team and how you contribute
Giving and receiving constructive feedback

DEVELOPING YOUR LEADERSHIP SKILLS

Recognising the differences between leadership and management
Evaluating different leadership styles to suit your management style and the environment
Providing the right level of support and challenge to meet the business and individual needs

ACHIEVING THE IMPOSSIBLE IN A PRESSURED ENVIRONMENT

Identifying the positive aspects of change and managing multiple - and changing - priorities
Differentiating between negative stress and healthy challenge
Identify how you can become more resilient to pressure and adopt realistic coping strategies
Reviewing your life balance and how to multi-task

Day 2

DECISION-MAKING AND CREATIVE PROBLEM SOLVING

Analyse problems using logical reasoning and objectivity
Using creative processes to generate alternative solutions
Communicate as a team to reach consensus to make difficult decisions
Developing your creative potential and logical thinking skills

MAKING PROFESSIONAL PRESENTATIONS AND REINFORCING YOUR PERSONAL IMPACT

Recognising what impressions you create with your personal impact and the many assumptions people make when they first meet you
Using your personal image to promote credibility and confidence
Representing your department/organisation and raising your visibility
Effectively using body language, voice and non-verbal behaviour
Delivering information with clarity and confidence

POSITIVE INFLUENCING TECHNIQUES TO WIN OVER CLIENTS AND DIFFICULT COLLEAGUES

Enhancing your personal power to get things done with and through others
Recognising how personality type affects how people communicate in a pressurised environment
Understanding the games that people play and adapting your style accordingly
Developing assertion and controlling aggression
Adopting persuasive communication techniques and different influencing styles

PRACTICAL NEGOTIATION SKILLS TO ACHIEVE WIN-WIN OUTCOMES

Identifying your initial and ultimate objectives and what you plan to disclose
Using five different styles of negotiation depending on the situation
Identifying how to make what you want more palatable to the other person
Using acknowledgement and empathy to ensure the other person feels they are being listened to

UTILISING KEY PROJECT MANAGEMENT TECHNIQUES

Identifying the type of project and its parameters and objectives
Define a Gap Analysis to determine final outcome
Planning the project using methodologies
Measuring progress to ensure the project is on time and on budget
Group Exercise: Planning and Managing a Corporate Event

YOUR PERSONAL ACTION PLAN

Course Leader

Heather Dallas now runs her own business after eleven years as a senior training manager within Deloitte & Touche where she managed a team of 15 people and designed and delivered courses for external clients as well as the UK and global firm.

Heather is a qualified Neuro Linguistic Programming Master Practitioner as well as a qualified NLP Global Trainer and Consultant. She is a Team Learning System consultant which is a leading edge team diagnostic tool. Heather has an enthusiastic and approachable delivery style and incorporates a balanced mixture of theory, reflection and activity according tailors her courses to the needs and learning styles of the audience.

She currently trains and facilitates events for leading organisations such as NOP, Accenture, Glaxo Smithkline, Water UK, Unilever, Aspen Recruitment, IIR, Eunite, Investors' Compensation Scheme, The Irish Stock Exchange, AstraZeneca and The Irish Women's Network and still works closely with Deloitte & Touche on various UK and global training projects.