Interpersonal Effectiveness in Management
Interpersonal Effectiveness in Management is designed to build on your communication, assertiveness and people management skills, to help you empower your staff and increase motivation to encourage the optimum results from both you and your team.
Course Overview
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You're a successful and competent manager. You meet targets, achieve objectives and spearhead your team effectively. Simply put, you get the job done. But are you getting the maximum from your team? Are you successfully handling negative attitudes and resolving conflict situations? Does your influence reach beyond your team, and is your communication powerful and effective? Discover how you can develop sophisticated interpersonal competence and reinforce your communication messages across a wide range of situations: both one-to-one and in teams; internally and externally; and in managing your own people as well as in managing upwards and across divisions.
THIS COURSE WILL ENABLE YOU TO:
- Develop a critical awareness of your behavioural style and your perceived image
- Gain an in-depth insight into verbal andnon-verbal communication in the working environment
- Identify and permanently abolish barriers to effective communication
- Master natural assertiveness
- Leverage your influence and impact on your peers and seniors
- Manage and mediate conflict situations and neutralise personality clashes
- Enhance the performance and motivation of your team through a sound grasp of team dynamics of group communication
WHO SHOULD ATTEND
This course is designed specifically for experienced managers seeking to improve their communication skills, enhance working relationships and gain heightened levels of performance through assertiveness and influence.
Booking Information
| Dates | Prices | Book This Course | Discount |
|---|---|---|---|
| 13 - 14 Sep 2010 |
£ 995 |
 |
-
|
This course will be held on the above listed dates in central London. For more information about venue please click here.
Programme Details
"Good course content with excellent team participation"
Leigh DuntonAccount ManagerLOGICA
THE ART OF COMMUNICATION
Exploring the "3 Vs" of Communication
- visual, vocal and verbal
Enhanced Listening and Targeted Questioning
- 'hearing' what people are saying to you
- ensuring balance in your communication
Perceiving the Unspoken
- responding to non-verbal communication
- exploiting the power of intuition
- Interactive session: The "3 Vs" in action in listening, questioning and explaining
Dealing with Emotional Stress and Frustration
- managing personal stress
- coping with crisis
Making Behaviour Changes
- confronting your habits and beliefs
- translating your self image
Building Self Belief
- self belief as the springboard to achieving your ambitions
- Interactive session: Sharing personal successes, disappointments and goals
ASSERTIVENESS & INFLUENCING
Assertive Behaviours: the "3 Vs" in Action
- achieving visual, vocal and verbal assertiveness
Handling Aggression and Submission
- meeting aggression head on with assertion
- managing submissive behaviour
- a transactional analysis approach
- Interactive session: Practising assertive behaviour in difficult situations
Applying the Most Appropriate Influencing Style to Real Life Scenarios
- Identifying your preferred style of influencing
- When to use and when to avoid each style
The Essentials of Effective Influencing
- preparation, purpose and strategy, people, personality, persistence
5 Persuasive Stepping Stones
- qualify, clarify the need, match the need, state the benefits, action planning
Building Secure Coalitions
- building trust and assuring your allies buy in
- Interactive session: Influencing an outcome
Successfully Managing Upwards
- generating and submitting ideas to seniors
Motivational Coaching
- new practical coaching strategies: one-to-one, manager to junior, coaching across and upwards, on the job coaching & mentoring
Tackling Communication in Appraisals
- avoiding demotivation and securing renewed commitment
Expert Counselling in Personal Issues
- Interactive session: Handling sensitive issues and monitoring ongoing problems
Conflict Situations & Team Environments
Managing Conflict
- nipping conflict in the bud
Neutralising Personality Clashes
- moving from 'no' to 'yes'
- the escalation principle
Handling Frustration and Anger
- 2 way communication and your role in it
- recognising your own potential to escalate a conflict situation
Delivering Positive Strokes
- the three types of stroke: positive, negative and zero
- striking the balance in stroke theory
- why saying "thank you" is not renouncing power
10 Steps for Giving Constructive Criticism Painlessly
- Interactive session: Communicating in difficult one-to-one situations
Motivating Through Teamwork
- understanding the dynamics of the team context
- leveraging the power of the team to stimulate and inspire individuals
- delivering positive and skilful team leadership
Teambuilding Across the Business
- Interactive session: Energising your team to create a 'knock-on effect' throughout the business
Course Leader
The course will be led by Mark Campbell. Mark has had a successful career in senior management as well as extensive experience in training senior managers. He has trained thousands of managers in a wide range of leading organisations including the following companies:
American Express, L'Oreal, Texas Instruments, Vodafone, Cadbury Schweppes, City of Westminster and ICI.
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