During the intensive and highly interactive two days you will learn:
An increased self-awareness through critical self-analysis; An insight into your preferred communication style in all scenarios; Active listening skills to enhance rapport; A number of questioning techniques from a comprehensive tool box; An understanding of how to read and react to the communication styles of those around you; The ability to give negative feedback positively; The skills to handle conflict with confidence
Your course leader, Johnnie Nettlefold, brings his expertise as a successful manager working internationally, together with over 20 years’ practical experience delivering training and development programmes for a wide variety of leading organisations. His training is highly participative, practical and fun, and focuses on addressing the needs of the individual through frequent and constructive feedback and coaching.
We have a team of consultants working on tailoring our programmes for our clients, to suit their specific requirements. We work closely with clients, as part of the development process, to focus on the business issues that surround the training; this is to design programmes that focus entirely on helping our clients improve their business performance. Find out more here or email Jeff Hearn.
Course flowed very well so it did not feel like a training session, more like a useful converstion / mentoring