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Mastering the Art of Effective Communication

Convey your message with confidence and gain the respect and understanding of others

22 - 23 November 2018

KNect House, London, UK

During the intensive and highly interactive two days you will learn:

  • How attitude and behaviour can dramatically influence you and others
  • The best way to prepare yourself for successful communication
  • How to utilise your visual, vocal and verbal assets
  • Sophisticated active listening and questioning techniques
  • How to tailor your communication style when dealing with different types of people
  • The keys to communicating constructive criticism successfully
  • How to assert yourself effectively and appropriately in a conflict situation

View agenda

Dates: 22-23 November 2018, 11-12 April 2019 & 18-19 November 2019
Venue: Central London
Course Leader: Johnnie Nettlefold
Course Fee: £995 + VAT @ 20%  = £1194

View the agenda

Through Q&As, exercises and practical sessions you will have:

An increased self-awareness through critical self-analysis; An insight into your preferred communication style in all scenarios; Active listening skills to enhance rapport; A number of questioning techniques from a comprehensive tool box; An understanding of how to read and react to the communication styles of those around you; The ability to give negative feedback positively; The skills to handle conflict with confidence


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Your course leader, Johnnie Nettlefold, brings his expertise as a successful manager working internationally, together with over 20 years’ practical experience delivering training and development programmes for a wide variety of leading organisations. His training is highly participative, practical and fun, and focuses on addressing the needs of the individual through frequent and constructive feedback and coaching.


Did you know, this course can be tailored just for your team?

We have a team of consultants working on tailoring our programmes for our clients, to suit their specific requirements. We work closely with clients, as part of the development process, to focus on the business issues that surround the training; this is to design programmes that focus entirely on helping our clients improve their business performance. Find out more here or email Jeff Hearn.

IIR Management Development's Mastering the Art of Effective Communication is part of a portfolio of practical professional development courses that draw on our trainers' experience.

Hear trainer Mark Campbell introduce the course in this exclusive video.

Course flowed very well so it did not feel like a training session, more like a useful converstion / mentoring

Mark Parsons, 

Senior MI Analyst, 1st Central

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