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Mastering the Art of Effective Communication

Convey your message with confidence and gain the respect and understanding of others

27 - 28 October 2016

Radisson Blu Edwardian Grafton, London

During the intensive and highly interactive two days you will learn:

  • How attitude and behaviour can dramatically influence you and others
  • The best way to prepare yourself for successful communication
  • How to utilise your visual, vocal and verbal assets
  • Sophisticated active listening and questioning techniques
  • How to tailor your communication style when dealing with different types of people
  • The keys to communicating constructive criticism successfully
  • How to assert yourself effectively and appropriately in a conflict situation

View agenda

Dates: 27-28 October 2016
Venue: Central London
Course Leader: Mark Campbell
Course Fee: £995 + VAT @ 20%  = £1194

View the agenda

Through Q&As, exercises and practical sessions you will have:

An increased self-awareness through critical self-analysis; An insight into your preferred communication style in all scenarios; Active listening skills to enhance rapport; A number of questioning techniques from a comprehensive tool box; An understanding of how to read and react to the communication styles of those around you; The ability to give negative feedback positively; The skills to handle conflict with confidence


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Mark Campbell brings his expertise as a successful senior manager working internationally, together with over 15 years’ practical experience delivering training and development programmes.

His training is highly participative. The bottom line is clearly identified as the critical factor in addressing management development needs, appreciating that what individuals do, and don’t do, on a day-to-day basis determines their results and the success of the organisation.


Did you know, this course can be tailored just for your team?

We have a team of consultants working on tailoring our programmes for our clients, to suit their specific requirements. We work closely with clients, as part of the development process, to focus on the business issues that surround the training; this is to design programmes that focus entirely on helping our clients improve their business performance. Find out more here or email Jeff Hearn.

IIR Management Development's Mastering the Art of Effective Communication is part of a portfolio of practical professional development courses that draw on our trainers' experience.

Hear trainer Mark Campbell introduce the course in this exclusive video.

Course flowed very well so it did not feel like a training session, more like a useful converstion / mentoring

Mark Parsons, 

Senior MI Analyst, 1st Central

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