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Management and Business Skills for PAs and Senior Secretaries

Manage your workload more efficiently so you can focus on the value-adding aspects of your role

14 - 15 September 2017

London, UK, Venue TBC

By attending this course you will:

• Develop your own personal management style
• Increase productivity and support your organisation’s wider aims
• Lead, motivate and delegate effectively and give appropriate feedback
• Refine your influencing and negotiating skills
• Increase your job satisfaction and sell yourself, your strengths and your potential
• Improve your effectiveness as a member of your organisation’s top management team

View agenda

Dates: 14-15 September 2017
Venue: Central London
Course Leader: Heather Dallas
Course Fee: £995 + VAT @ 20%  = £1194

View the agenda

You will develop your professional skills through a variety of practical sessions. By the end of the two days, here's some benefits you will reap:

Identification of new ways of working and proactively manage the challenges of change; the ability to handle people at all levels throughout the organisation effectively; act on the front line and improve levels of client care and internal service; streamlining of operational procedures and processes; understanding how to take on additional tasks and manage small projects


heather dallas

Heather Dallas designs and delivers various programmes for IIR including client specific programmes for Executive PAs. Heather’s original background is secretarial and she then spent 12 years as a senior training manager at Deloitte & Touche. Heather was responsible for the inter-personal skills training for their 1,500 support staff as well as running programmes for the fee earning staff. She also had a global role and has run PA programmes all over the world.


Did you know, this course can be tailored just for your team?

We have a team of consultants working on tailoring our programmes for our clients, to suit their specific requirements. We work closely with clients, as part of the development process, to focus on the business issues that surround the training; this is to design programmes that focus entirely on helping our clients improve their business performance. Find out more here or email Jeff Hearn.

IIR Management Development's Management and Business Skills for PAs & Senior Secretaries training course is part of a portfolio of practical professional development courses for PAs, Executive Assistants and Secretaries that draw on our trainers' experience.

Hear trainer Heather Dallas introduce the course in this exclusive video.

The course was excellent, relevant and practical!

Barbara Fromant,

 PA, Vodafone

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