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Effective Office Management Training Course

Course Highlights and Agenda

This extremely intensive course will concentrate on providing you with all the skills and techniques you need to run your office systems effectively, while also equipping you with the ability to manage yourself and the others around you. Designed carefully to enhance your existing skills, it will provide you with a valuable survival kit to deal with every aspect of your role when you return to work. In a nutshell you will have the know-how and the confidence to create a dynamic and stimulating office environment where systems and people work effectively together to achieve the desired results.

Scroll down for agenda or book onto this course.


A Two Day Workshop

Prior to the workshop you will be invited to complete The Orchestrating Team Strengths Questionnaire and Negotiation Style Profile

Defining the Role of the Office Manager

  • Understanding the core components of the office manager role:
    – Functions
    – Roles
    – Responsibilities
  • Clarifying expectations
  • Four dimensions exercise

Logistics - The Art of Effective Planning and Organising

  • How to plan – a step by step framework for success
  • The importance of robust project management skills
  • Avoiding the common logistical traps
  • Documentation control – ensuring you have the facts at your fingertips
  • Organising and structuring processes and procedures
  • Problem solving and decision making

Budgeting - Understanding and Controlling the Finances


  • Understanding core financial terminology
  • How to write and understand a budget
  • The most effective way to control a budget
  • Allocating resources in a cost effective way
  • How to defend your budget from attack

Essential Negotiation Skills - Doing Win/Win Deals

  • The critical importance of obust negotiation skills
  • Understanding your counterpart
  • Learn your strengths and play to them
  • Tactics and counter tactics – a best practice approach
  • Why win/win is the ultimate goal in any negotiation

Effective Communication - Written and Spoken

  • How to get your message across firmly and fairly
  • Practical ways to get your voice heard in any scenario
  • Best practice communication model:
    – Email communication
    – Meetings
    – 1 to 1 scenarios
  • Effective business writing
  • Writing instructions and process guides
  • Getting your hands on the information you need

Influencing Across Your Organisation - Getting Them to Accept the Decision

  • The role of influencing within modern organisations
    – Influencing upwards
    – Influencing across business functions
    – Influencing teams
    – Influencing individuals

Prioritising - How to Cram 24 Hours into a morning!

  • How to prioritise in a way that works for you
  • Identifying your personal “time stealers”
  • Best practice time management techniques
  • How to defend your time from institutional and colleague attack
  • Practical steps for increasing productivity and efficiency
  • The importance of effective delegation

Managing Change - Gaining Commitment

  • How to introduce change painlessly
  • Up-selling change as a positive
  • Pre-empting and managing potential negative impact
  • Learn to cope yourself

Taking Control - Stick to Your Guns

  • Understanding and maximising your personal strengths
  • Harnessing the unique strengths of others
  • Don’t get panicked by rank into changing your tack

Dealing with Difficult Situation - People and Emotions

  • Dealing with the organisational hierarchy
  • Coping with those who know better
  • How to handle emotions and feelings in a professional way
  • Conflict resolution – a best practice approach
  • Dealing with the human crisis

Dealing with Pressure and Stress

  • Coping with difficult problems
  • The importance of keeping things in perspective
  • Dealing with crisis scenarios
  • Practical breathing techniquesHow to handle your own stress
  • Coping with others in stress

What You Will Learn

During the intensive and highly practical two days you will learn:

  • The importance of defining and understanding your crucial role as an office manager
  • The keys to robust and effective organisation
  • How to understand, write and control budgets with ease
  • The importance of possessing basic negotiation and influencing skills and how best to apply them in your role
  • How to get the outcome you desire through effective win/win communication skills
  • How to cram 24 hours into a morning – a masterclass in dynamic time management
  • How to manage difficult people, situations andstress in a calm and effective manner


"All the sessions and the course leader were very good…All of it has been useful and insightful…It ws better than any course I have been on."
Sarah Povey
Office AdministratorConstellation Energy
"Meeting others in similar roles helped indentify how to define my role along with the course material"
Sarah-Jane Harte
Research Now
"Best course I have been on"
Kirsten Chadd
Business Admin ManagerThe Spencer Group
"The whole course was very good…All of my objectives were achieved completely…The leader was excellent"
Albertina Wiklund
Office ManagerESO Capital UK Ltd
"Whole course was very helpful and informative"
Pippa Evans
PALucida PLC
"Good ideas…liked pace and structure."
Sarah Loverock
Office ManagerGems Survey
"Very interesting topics. Learnt a lot about my rol and solving problems/challenges."
Hahn Dang
Office ManagerOpera Software
"The Best"
Julie Potter
Office ManagerLaurence Kaye Solicitors
"This course is very good compared to other courses….Excellent"
Jane Buckland
Office ManagerAspire Defence Services
"Very inspiring. Loved the exercises"
Marina Eliasson
Informa Global Markets
"Perfect… Superb… Excellent… Very good"
Janet Paul
AdministratorBurdett Institute of GI Nursing
"Very informative, will help me progress to office manager"
Collette Newlove
Anthos London
"It was very constructive because it gave you the opportunity to do your own analysis at work. Very clear & precise… Excellent big experience"
Malika Chebab
Senior AssistantIFRC
"Very useful……This course gave us a lot of knowledge to be used when returning to work."
Jorunn Gjerden
Administrative AssistantBP Norway
"This course is excellent compared to other courses"
Lynda Zhang
Office and Finance ManagerNHS Innovations and South East Ltd
"Very professional and informative… Very relevant to my role. Role play was very enjoyable… Judy was a breath of fresh air.. Enjoyable and stimulating"
Lorraine Hammond