IIR Management Development is part of the Knowledge & Networking Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Informa

Dealing with Conflict and Difficult People Training Course

Learn how to be assertive, manage people well and avoid negative confrontation

23 - 24 October 2017

Radisson Blu Edwardian Grafton, London

By attending this course you will discover how to:

  • Develop a straightforward and productive management style
  • Adapt your behaviour style to different situations
  • Effectively handle negativity and aggression in others
  • Improve the way you manage your workload
  • Foster a spirit of co-operation and honesty
  • Motivate your staff through positive feedback
  • Give and receive negative feedback constructively
  • Stand your ground when necessary without alienating others
  • Strengthen your influencing and coaching skills
  • Pacify difficult people

View agenda

Dates: 23-24 October 2017, 12-13 April 2018 & 1-2 October 2018
Venue: Central London
Course Leader: Johnnie Nettlefold, Performance Management & Communication Skills expert
Course Fee: £995 + VAT @ 20%  = £1194

View the agenda

You will acquire practical techniques which will enable you to neutralise aggressive behaviour – and avoid a build up of the resentment and negative attitudes which lead to reduced productivity.

Exercises bring the subject matter to life: Examining your negative spirals; Analysing why your current behaviour fails to deliver the results you want; Identifying your assertive influencing style; Developing strategies for handling difficult people


johnnie nettlefold

Your course leader, Johnnie Nettlefold, brings his expertise as a successful manager working internationally, together with over 20 years’ practical experience delivering training and development programmes for a wide variety of leading organisations. His training is highly participative, practical and fun, and focuses on addressing the needs of the individual through frequent and constructive feedback and coaching.


Did you know, this course can be tailored just for your team?

We have a team of consultants working on tailoring our programmes for our clients, to suit their specific requirements. We work closely with clients, as part of the development process, to focus on the business issues that surround the training; this is to design programmes that focus entirely on helping our clients improve their business performance. Find out more here or email Jeff Hearn.

IIR Management Development's Dealing With Conflict and Difficult People course is part of a portfolio of practical professional development courses that draw on our trainers' experience.

Hear trainer Johnnie Nettlefold introduce the course in this exclusive video.

Very good and interactive… I would highly recommend this course

Nick Myles, 

Director, Varian Medical Systems

You may also be interested in...