Achieving Exceptional Performance: Essential Skills for Executive Secretaries & PAs

Designed specifically for Executive Secretaries, Assistants and Pas, Key Skills for Exceptional Performance will enable you to gain the essential communication, team working, time management and interpersonal skills which will enable you to manage all aspects of your role professionally.

Course Overview

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This course can also be delivered in-house and tailored to meet the specific needs of your organisation. Click here for more information.

THIS COURSE WILL ENABLE YOU TO:

gain an insight into the psychology of human beings ~ not least, yourself
understand the effect of your behaviour on the performance of yourself and others
manage your time, and your boss's time, more effectively
develop your ability to influence and persuade others
build and maintain positive relationships and minimise conflict
maximise your contribution to team performance and productivity
make your point more assertively
discover how to support and develop your own role and that of your boss and his/her colleagues
get the very best from your boss - in the nicest possible way!

WHO SHOULD ATTEND

This course is specifically designed for PAs and executive secretaries who would like to be more proactive in supporting their boss and enhancing their contribution to their organisation. The course will ensure that you prove invaluable to your company, and will help you manage multiple responsibilities more effectively and efficiently.

Booking Information

To have a customised version of this course delivered In-House please call Tom Gooderham on +44 (0)20 7017 7195.

This course will be held on the above listed dates in central London. For more information about venue please click here.

Programme Details

"Brilliant – really enjoyed the whole course! I learnt a lot and took away good tools which will have ongoing usefulness –plus some exercises to do with my boss."

Marie GillenPA to Sales & Marketing DirectorLOGICA

PRE-COURSE EVALUATION

Prior to the course you will be asked to complete two questionnaires: "Team Roles" and "Influencing Skills".

The Team Roles Questionnaire will help you establish your preferred and natural team role skill. You will focus not on what you can't do, but rather on what you do best - and discover how you can achieve more by working to your own strengths.

The Influencing Skills Questionnaire will enable you to understand the six key influencing skills and to measure your own success in applying them.

INCREASING AWARENESS OF SELF AND OTHERS

get to grips with the influences operating within your workplace
discover how best to maximise your own strengths
gain an in-depth understanding of the nature of communication between yourself and others
discover how you can adapt our own behaviour to create positive situations

INFLUENCING AND INTERPERSONAL EFFECTIVENESS

In this session you will discover the importance of effective interpersonal communication and develop new approaches to increase your influencing skills in each of the following six key areas:

Assertiveness
Applying your Skills
Developing Political Awareness
Preparing Effectively
Powerful Presentation Skills
Becoming More Client Orientated

EFFECTIVE TEAMWORKING

encouraging individuals to work to their greatest strengths
examining what makes teams work
building on the strengths in teams

WORKING SMARTER NOT HARDER: PRIORITISING EFFECTIVELY FOR YOURSELF AND YOUR BOSS

proven tactics to help you manage yourself more effectively - and make the most of your time
identifying the vital tasks which can move your organisation forward
differentiating between the two types of important tasks
coping with intangible tasks
how to avoid paper playing a destructive role in your organisation

ENHANCING YOUR BOSS'S PERFORMANCE

All bosses need to be managed - it's tough and lonely at the top!
helping your boss make the right decisions
making the Pavlov trick work for you
how to work with more than one boss
establishing exactly how your boss would like you to work with him or her

COMPELLING COMMUNICATION

focusing on the essential element of the understanding required by another individual before communication can move forward
Exercise: "The Lawn Game"

HANDLING DIFFICULT SITUATIONS

differentiating between being assertive and being aggressive
taking a bold and positive approach when dealing with others
avoiding conflict and converting potentially negative situations into positive ones
taking the initiative

Your Personal Action Plan

Course Leader

Jane Allan began her career as a bilingual secretary and later became a partner in a firm of chartered accountants. During this time she was one of the first two women ever elected to the council of the Institute of Chartered Accountants.

Jane has extensive experience delivering skills training to executive secretaries and managers. She also writes for leading publications and is the author of a number of management books. She therefore has an in-depth understanding of the problems and challenges faced by PAs and executive secretaries based both on her experiences at the "sharp end" and as a result of her training and development work with a wide range of leading companies.